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This Refund Policy explains when refunds are available, how we process them and when funds should reach your account. This policy does not limit any mandatory consumer rights that apply in your country or region.

Refunds for Order Cancellations
If you cancel an order before it has been processed for shipment, we will generally issue a full refund to the original payment method.
Refunds for Approved Returns
Once an eligible returned product has been received and inspected, or once we have received sufficient evidence of return where applicable, we will process the approved refund within 3 business days. Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.
Statutory Refund Rights
Some countries impose specific refund deadlines or require reimbursement of certain delivery costs. We will comply with those requirements.
· United States, Canada, Australia and New Zealand: Refunds are handled under this policy and applicable federal, state, provincial/territorial and national consumer laws.
· European Union/EEA: For a valid statutory withdrawal, the trader generally reimburses payments received within 14 days after being informed of the withdrawal, but may withhold reimbursement until the goods are returned or the consumer provides evidence of having sent them back. The refund generally includes the cost of standard delivery, but not additional cost for a more expensive delivery option.
· United Kingdom: For a valid statutory cancellation, the trader generally refunds within 14 days after receiving the returned goods or evidence of return, subject to applicable law. Standard delivery charges are generally refundable; additional express-delivery costs need not be refunded.
· South Korea: Refunds arising from statutory withdrawal or other consumer rights will be processed in accordance with applicable Korean law.
· Japan: Refunds arising from statutory or contractual return rights will be handled in accordance with applicable Japanese law and the return terms disclosed before purchase.
Original Payment Method
Refunds will normally be made to the original payment method used for the order. We do not normally issue cash refunds or send refunds to a different payment account unless required by law or agreed for a specific operational reason.
Shipping Costs
For voluntary change-of-mind returns, original shipping charges are non-refundable and return shipping is the customer's responsibility. For confirmed defective or damaged items, we will cover reasonable return shipping costs and provide the remedy required by applicable law.
Refunds for Defective or Non-Conforming Products
If a product is defective, unsafe, materially different from its description, or otherwise fails to meet an applicable consumer guarantee, we will assess the claim and provide the repair, replacement, price reduction or refund required by applicable law. A manufacturer's warranty does not replace or reduce mandatory statutory consumer rights.
Partial Refunds and Diminished Value
Where a customer exercises a statutory withdrawal right and applicable law permits a deduction for diminished value caused by handling beyond what is necessary to inspect the product, any deduction will be limited to the amount permitted by law.
For voluntary returns outside statutory rights, a refund may be reduced or declined if the returned product does not meet the stated return conditions, except where local law requires a different remedy.Refunds for voluntary returns may also be reduced or declined if the returned item does not meet our Return Conditions (e.g., signs of use, missing packaging).
Non-Refundable Situations
· Orders or products that are not eligible for return under this policy, unless applicable law provides otherwise.
· Used or opened consumables where the law permits exclusion from voluntary returns.
· Personalized or customized products where the law permits exclusion from voluntary returns.
· Damage caused by misuse, unauthorized repair, modification, negligence or improper installation, to the extent permitted by law.
· Any amounts expressly identified as non-refundable before purchase, where permitted by applicable law.
Refund Delays
If you have not received a processed refund after 7 business days from our refund confirmation, please first check with your bank or payment provider and then contact us. International transactions may take longer because of banking, card-network or currency-processing times.
Rejected or Unclaimed Shipments
If a customer refuses delivery or an order is returned to us because the customer did not accept or collect the shipment, we may deduct actual non-refundable costs that we incur, but only to the extent permitted by applicable law and clearly disclosed before purchase.
Contact
NIIMBOT Customer Service
Email: serviceus@niimbot.com
Website: www.niimbot.com/us
Company Name: HONG KONG JINGCHEN E-COMMERCE CO.,LIMITED
Company Address: 116-118 HOW MING STREET, KWUN TONG FLAT B5,1/F., MANNING IND. BUILDING KOWLOON Kowloon 999077 Hong Kong
This policy should be read together with our “Return Policy” “Warranty Policy” and “Terms of Service”.

Refunds for Order Cancellations
If you cancel an order before it has been processed for shipment, we will generally issue a full refund to the original payment method.
Refunds for Approved Returns
Once an eligible returned product has been received and inspected, or once we have received sufficient evidence of return where applicable, we will process the approved refund within 3 business days. Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.
Statutory Refund Rights
Some countries impose specific refund deadlines or require reimbursement of certain delivery costs. We will comply with those requirements.
· United States, Canada, Australia and New Zealand: Refunds are handled under this policy and applicable federal, state, provincial/territorial and national consumer laws.
· European Union/EEA: For a valid statutory withdrawal, the trader generally reimburses payments received within 14 days after being informed of the withdrawal, but may withhold reimbursement until the goods are returned or the consumer provides evidence of having sent them back. The refund generally includes the cost of standard delivery, but not additional cost for a more expensive delivery option.
· United Kingdom: For a valid statutory cancellation, the trader generally refunds within 14 days after receiving the returned goods or evidence of return, subject to applicable law. Standard delivery charges are generally refundable; additional express-delivery costs need not be refunded.
· South Korea: Refunds arising from statutory withdrawal or other consumer rights will be processed in accordance with applicable Korean law.
· Japan: Refunds arising from statutory or contractual return rights will be handled in accordance with applicable Japanese law and the return terms disclosed before purchase.
Original Payment Method
Refunds will normally be made to the original payment method used for the order. We do not normally issue cash refunds or send refunds to a different payment account unless required by law or agreed for a specific operational reason.
Shipping Costs
For voluntary change-of-mind returns, original shipping charges are non-refundable and return shipping is the customer's responsibility. For confirmed defective or damaged items, we will cover reasonable return shipping costs and provide the remedy required by applicable law.
Refunds for Defective or Non-Conforming Products
If a product is defective, unsafe, materially different from its description, or otherwise fails to meet an applicable consumer guarantee, we will assess the claim and provide the repair, replacement, price reduction or refund required by applicable law. A manufacturer's warranty does not replace or reduce mandatory statutory consumer rights.
Partial Refunds and Diminished Value
Where a customer exercises a statutory withdrawal right and applicable law permits a deduction for diminished value caused by handling beyond what is necessary to inspect the product, any deduction will be limited to the amount permitted by law.
For voluntary returns outside statutory rights, a refund may be reduced or declined if the returned product does not meet the stated return conditions, except where local law requires a different remedy.Refunds for voluntary returns may also be reduced or declined if the returned item does not meet our Return Conditions (e.g., signs of use, missing packaging).
Non-Refundable Situations
· Orders or products that are not eligible for return under this policy, unless applicable law provides otherwise.
· Used or opened consumables where the law permits exclusion from voluntary returns.
· Personalized or customized products where the law permits exclusion from voluntary returns.
· Damage caused by misuse, unauthorized repair, modification, negligence or improper installation, to the extent permitted by law.
· Any amounts expressly identified as non-refundable before purchase, where permitted by applicable law.
Refund Delays
If you have not received a processed refund after 7 business days from our refund confirmation, please first check with your bank or payment provider and then contact us. International transactions may take longer because of banking, card-network or currency-processing times.
Rejected or Unclaimed Shipments
If a customer refuses delivery or an order is returned to us because the customer did not accept or collect the shipment, we may deduct actual non-refundable costs that we incur, but only to the extent permitted by applicable law and clearly disclosed before purchase.
Contact
NIIMBOT Customer Service
Email: serviceus@niimbot.com
Website: www.niimbot.com/us
Company Name: HONG KONG JINGCHEN E-COMMERCE CO.,LIMITED
Company Address: 116-118 HOW MING STREET, KWUN TONG FLAT B5,1/F., MANNING IND. BUILDING KOWLOON Kowloon 999077 Hong Kong
This policy should be read together with our “Return Policy” “Warranty Policy” and “Terms of Service”.