Return Policy
1. General Terms and Scope
This Return and Refund Policy applies only to orders placed and paid directly through the official NIIMBOT website (niimbot.com/us).
For products purchased through authorized resellers or third-party platforms (such as Amazon, Shopee, or Lazada), please contact the original seller or platform customer service.
If you are applying for a warranty claim due to a product defect, please refer to our Warranty Policy. This policy does not limit any statutory rights you may have under local consumer protection laws.
2. Return Window
You may submit a return request within 30 calendar days of receiving your item. The return window starts from the date the logistics carrier marks the package as "Delivered".
Return requests submitted after 30 days will not be accepted. If the product has a quality issue, please refer to our Warranty Policy.
3. Return Conditions
Returned items must be in their original condition. To protect your rights, NIIMBOT reserves the right to reject a return or deduct a partial refund in the following situations:
Affects resale: The item shows obvious signs of use (e.g., wear, scratches, stains, odors, tape residue).
Missing parts or packaging: Missing accessories, manuals, warranty cards, or damaged/missing original packaging.
Unauthorized modification/damage: Damage caused by misuse, disassembly, modification, or improper handling.
Special items: Customized products (non-quality issues) and opened consumables (e.g., label paper, ribbons).
Packaging Advice: Please use an outer box to protect the original product packaging. Do not stick labels or write on the original packaging directly.
4. Return Process
Submit Request: Email us at serviceus@niimbot.com. Please provide your order number, reason for return, and photos/videos of the issue (if damaged upon arrival or wrong item sent).
Get Instructions: Our customer service team will review your request within 24 business hours and provide you with a designated return address.
Ship Back: Please use a trackable shipping service to return the item. After shipping, reply to our email with the tracking number.
5. Refund Rules
Once the returned item arrives at our warehouse and passes quality inspection, NIIMBOT will initiate the refund within 3 business days. The refund will be sent back to your original payment method (e.g., PayPal, credit card). The actual time it takes to appear in your account depends on your bank or payment provider's processing time.
Refund Summary:
|
Return Reason |
Refund Amount |
Shipping Cost Responsibility |
|
Quality Issues |
Full refund (including reasonable return shipping costs) |
NIIMBOT (prepaid return label provided if applicable) |
|
Non-Quality Issues (Change of mind, wrong purchase, etc.) |
Item price only (Original shipping and transaction fees are non-refundable) |
Customer |
|
Unauthorized Returns |
May be refused or returned to sender |
Customer |
6. Order Cancellation
Once an order has been placed and entered the processing stage, we cannot accept direct cancellations. If you need to cancel, please follow the return process outlined above.
7. Contact Us
If you have any questions about our Return and Refund Policy, or need assistance with a return, please contact us at:
Email: serviceus@niimbot.com
Website: www.niimbot.com/us
Company Name: HONG KONG JINGCHEN E-COMMERCE CO., LIMITED
Company Address: 116-118 HOW MING STREET, KWUN TONG FLAT B5, 1/F., MANNING IND. BUILDING KOWLOON Kowloon 999077 Hong Kong