Shipping FAQ

No additional taxes are required at delivery for contiguous US orders. For orders shipped from Hong Kong to US territories or other countries, the policy depends on the shipping method you choose at checkout: Standard Shipping: We cover the applicable customs duties and import taxes for you. Express Shipping: Any applicable customs duties or import taxes are the responsibility of the recipient.

If you do not receive your contiguous U.S. order within 15 business days, or your international order within 45 calendar days from the shipment date, please contact us at serviceus@niimbot.com. We will investigate promptly and offer a full refund or replacement at our expense.

Depending on your delivery address and product availability, your order will ship via our partnered local fulfillment provider (for contiguous U.S. delivery) or from our Hong Kong warehouse (for U.S. territories and international orders).

Contiguous U.S.: 2–7 days (shipped from our U.S. warehouse). U.S. Territories & International: 7–15 days (shipped from our Hong Kong warehouse).

Orders shipping to the contiguous U.S. are fulfilled from our U.S. warehouse. We cannot ship to the following areas from our U.S. warehouse, but we can ship to them from our Hong Kong warehouse: Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

We ship to the contiguous United States, U.S. territories, and many international destinations. For a full list of supported destinations, please refer to our Shipping Policy.